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Frequently
Asked Questions
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I
lost the email that contained my private access code
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| We can send you another private access code. Click
here and fill out a form to prove
your identity and a new email will be sent. Please make
sure your email program will receive mail sent from validate@shaareyzedekwindsor.com |
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I
forgot my password
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| When you first choose a password, it is encrypted
before it is stored in our database. Simply put, if you
lost your password, we can't get it back for you either.
What we can do is reset your password to a new one chosen at
random. If you still have the email we sent when you became
a subscriber, click the link in that email. It will take
you to the login page. Once there, you can click on a
link for us to reset your password. If you don't have
that email, click here to be
sent a new email. Please make sure your email program
will receive mail sent from validate@shaareyzedekwindsor.com.
Once you receive that email, click on the enclosed link to reach
the login page. From there, you can request a new password. |
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How do I change my password
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| This section assumes you know your current password.
If that's not the case, read the section "I forgot my password".
If you feel your password has been compromised or you just want
to change it to something more easily remembered, there is a
link in the left-hand column on the Prayer Request page where
you can change your password and update your other personal
information. You'll need to login first using your current
password before gaining access to the Prayer Request page. |
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I
didn't receive my confirmation email
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| If you didn't receive your email, check to see
if it's in your "junk" folder. Registration
requests must be confirmed within 48 hours, so if it's been
longer than that, you'll need to register again. If it's
been less than 48 hours since you registered, click here
and fill out a form to prove your identity. Once you've
done that, a new email will be sent. Please make sure
your email program will receive mail sent from validate@shaareyzedekwindsor.com |
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What
steps do you take to ensure my privacy
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| The only personal information we request from
you is your name, address and email address. No financial
information is ever requested, and therefore none is ever stored.
You are assigned a very complex personal key that must be used
in conjunction with your own secret password to access the system.
The database administrators are able to see the personal key,
which is how we identify you in the database; however the password
cannot be seen by anyone, even the programmers who wrote the
program. Each time you use the system, you send us the
personal key via your email link, and then have to enter your
secret password. The system is only unlocked when BOTH
pieces of information are present. Each time you log on,
a "session" is begun, which times out in 10 minutes.
That means that even if you used a computer in a public area,
and didn't delete your saved pages before leaving, the information
on that computer would become outdated within 10 minutes of
when you first logged on. Finally, unlike many similar
offerings from other synagogues, there is no human intervention
anywhere along the process (except when you ask for assistance).
So, no-one knows who you are, when you're online, or which people
you have specifically asked us to pray for. The program
takes care of everything automatically. |
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How
can I log in using just my email address and password
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| While we prefer that you login using the access code we provided with
your confirmation email and weekly reminders, we understand there may be times when
it is more convenient to use only your email address and password to gain entry. For
this reason, we provide an alternate login here. |
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What
if I don't know the Hebrew names of the person and his/her
mother
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| The short answer is: it doesn't really matter.
Unless the person you are praying for is a close friend or relative,
chances are you won't know that person's mother's name.
And because this service isn't limited to Jewish people, it's
very likely that many people you wish to pray for won't even
have Hebrew names. That being said, if you do have the
Hebrew name for your Jewish friends or family, and if you have
the person's mother's Hebrew name as well, the prayers will
be technically more correct. For people who don't have
Hebrew names, or don't have Hebrew names you are familiar with,
we're just as happy to call them by their English names.
That goes for the mother as well. And if you don't know
the mother's name, we'll simply use the name "Sara",
who is considered the mother of all Jewish people. |
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How
does the Request-A-Prayer Service work?
- For your protection, registration for this free service is mandatory.
- Registration requests are confirmed by email, to ensure that requests actually came from you.
- Your registration information and prayer requests are kept confidential. A completely automated process submits your prayer requests directly to our rabbi.
Click
here to begin the registration process!
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